Verify Your Account Before Your First Withdrawal

Why verification matters

Before you can withdraw any ringgit balance, the platform needs to confirm you are who you say you are. This is a standard security measure to prevent fraud and to meet the site's own operating policies. Without completing this step, the withdrawal button will remain locked, and any request you submit will be rejected immediately.

Verification also protects your account. If someone else gains access and tries to cash out, the document check will stop them. For Malaysian players using Touch 'n Go, GrabPay, or bank transfers, this step ensures the money goes to the right person. Completing verification early avoids delays when you are ready to collect your winnings.

Documents you need to prepare

You will need a clear copy of your government-issued identification. For Malaysian residents, that is usually the MyKad (front and back). The platform will ask you to upload a photo or scan where all details are readable. Do not edit the image or cover any part of the card, as that will cause the verification to fail.

A recent utility bill or bank statement may also be required to confirm your residential address. This document must show your full name and address, and it should be no older than three months. If you use a bill from Tenaga Nasional or a water provider, make sure the name matches exactly what you registered on the site.

How to upload and submit

Log in to your account and locate the verification section. It is usually found under account settings, profile, or a dedicated 'KYC' tab. The platform will specify which file formats it accepts — typically JPG, PNG, or PDF. Keep each file under the size limit stated on the page to avoid upload errors.

Upload each document separately and double-check that the images are not blurry. Once submitted, the site will review them. This process can take a few hours or up to two working days. You will receive a notification in your account or by email when the check is complete. If it is rejected, the platform will tell you why so you can re-upload.

The rest of the site starts at ATM88 login.

Linking your payment method

After your identity is verified, you must link the e-wallet or bank account you intend to use for withdrawals. For Touch 'n Go, GrabPay, or Boost, you will need to provide the registered phone number and the full name on the e-wallet account. The name must match your MyKad exactly.

For bank transfers, you will enter your bank account number and the account holder's name. The platform may ask for a screenshot of your online banking profile showing the name and account number. This extra step ensures the withdrawal goes to the correct recipient and prevents funds being sent to a wrong or third-party account.

Common mistakes to avoid

One frequent error is uploading a document where the name does not match the one on the account. For example, using a nickname or a shortened version of your name on the site, then submitting a MyKad with your full legal name. Always register with your full name as it appears on your identification card.

Another mistake is submitting expired documents or poorly lit photos. Blurry images, glare from a flash, or cropped edges will delay the process. Also, do not submit a screenshot of a document instead of a direct photo or scan. The platform's system checks for these issues, and any problem will require a fresh upload.